Support your design team with tools and resources to help them work faster and smarter. As a SOLIDWORKS Subscription Service Program member, you receive automatic upgrades to the latest version of your licensed SOLIDWORKS software for design, simulation, technical communication, or data management; live technical support from us; and software enhancement designed for Subscription Service members.
You also gain access to the SOLIDWORKS Customer Portal – a web based hub for all of your SOLIDWORKS software products and resources. The SOLIDWORKS Subscription Service Program automatically gives you the support you need so you can focus on what matters most – transforming your product development into business success.
Local Technical Support
100% certified SOLIDWORKS expert is ready to provide live technical support, including telephone assistance, email and remote access with product features, commands, installation and troubleshooting for prior and current releases of SOLIDWORKS software. Our committed response time is 2 hours or less.
SOLIDWORKS Customer Portal
Gain full access to an easy-to-search repository of in-depth information and resources, with support in multiple languages, to help improve productivity, including:
Service Requests (SRs) and Software Performance Reports (SPRs)
Submit incident reports of software issues to Technical Support or SOLIDWORKS development team. View status with tracking numbers and monitor issue resolution in documented Service Packs.
Access the powerful search engine that explores an extensive library of technical data, such as solutions, help topics, tech tips and best practices.
Stay current with SOLIDWORKS upgrades and Service Packs that address important issues reported by the SOLIDWORKS Community, as well as additional functionality and supported file formats.
CSWP and CSWA Exams
The CSWP (Certified SOLIDWORKS Professional) and CSWA (Certified SOLIDWORKS Associate) exams validate user proficiency and help managers highlight areas for training. Build your team’s skills and professional development to advance their careers and improve productivity. Subscription Service customers can take up to two core exams and two advanced exams per year for every seat of SOLIDWORKS for free to help sharpen their engineering team’s skills in SOLIDWORKS.
Request an on-site support by our SOLIDWORKS to station at your office to provide further technical guidance. training, support, tips and tricks, you name it and we prepare it for you. Just one of our ways to ensure customer enjoy a smooth and success solution implementation.