Support your design team with tools and resources to help them work faster and smarter. As a SOLIDWORKS Subscription Service Program member, you receive automatic upgrades to the latest version of your licensed SOLIDWORKS software for design, simulation, technical communication, or data management; live technical support from us; and software enhancement designed for Subscription Service members.
You also gain access to the SOLIDWORKS Customer Portal – a web based hub for all of your SOLIDWORKS software products and resources. The SOLIDWORKS Subscription Service Program automatically gives you the support you need so you can focus on what matters most – transforming your product development into business success.
Local Technical Support
100% certified SOLIDWORKS expert is 24/7 ready to provide live technical support, including telephone assistance, email and remote access. Our committed response time is 2 hours or less.
SOLIDWORKS Customer Portal
Gain full access to an expansive, easy-to-search, web-based repository of in-depth information and resources, designed to maximise your productivity, including:
Send incident report directly to technical support for quick resolution.
Software Performance Report(SPR)
Submit incident reports of confirmed software issue to SOLIDWORKS development team
Find answers to your question quickly and conveniently. Discussion Forum – Connect with other members of SOLIDWORKS community and participate in discussion topic.
Stay current with service pack upgrades for SOLIDWORKS software. These enhancement address important issues reported by the SOLIDWORKS Community.
CSWP and CSWA Exams
Is your design team maximising all the capabilities of SOLIDWORKS software? The CSWP (Certified SOLIDWORKSProfessional) and CSWA (Certified SOLIDWORKS Associate) exams measure user proficiency and enable managers to highlight areas for additional training. SOLIDWORKS Subscription Service Program members can take one free exam.
Request an on-site support by our SOLIDWORKS to station at your office to provide further technical guidance. training, support, tips and tricks, you name it and we prepare it for you. Just one of our ways to ensure customer enjoy a smooth and success solution implementation